Shipping policy
We ship worldwide
Shipping cost
Shipping costs are calculated at the time of ordering.
Shipping cost in Italy: Gratis.
Shipping time
Shipping times for orders in Italy can reach a maximum of 5 working days (excluding Saturdays, Sundays and holidays).
Shipping times for orders in the rest of the World can reach a maximum of 8 working days (excluding Saturdays, Sundays and holidays)
Traking
The shipment is traceable and, therefore, can be constantly followed during the various stages of the shipment.
Orders placed are normally shipped on the second working day following the order.
As soon as the package is handed over to the courier, you will receive a Tracking number via email that will provide you with details on the delivery status.
Disclaimer:
1. Our primary goal is to ensure that your order reaches its destination as quickly as possible. However, it is the customer and/or recipient who takes responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
2. We cannot accept any responsibility for any losses incurred by the customer or recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of the goods or for the replacement of these.
3. In the event that you receive an incorrect, damaged or non-compliant item, please contact us by phone or email within 5 days of receiving your order, preferably with a photograph of the package and its contents.
4. In the event that you refuse an order, please contact us by phone or email to let us know. The order will be refunded only after it has returned to our warehouse, once the integrity of the goods has been verified. You will be responsible for the return shipping costs.
5.The Customer acknowledges that the collection of the Product is his specific obligation arising from the purchase contract. In the event of non-delivery due to the absence of the recipient at the address specified in the order form, after two failed delivery attempts, the package will go "in storage". In the event of failure to collect the Product within five working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently cancelled pursuant to art. 1456 c.c. Once the contract has been terminated, the total amount paid by the Customer will be refunded, minus the costs of the unsuccessful delivery of the Product and the return costs. The termination of the contract and the amount of the refund will be communicated to the Customer via email.
6. In the event of a return, the outgoing shipping costs will remain at your expense. Only the amount of the goods will be refunded. Please do not return products without first contacting us.
7. We cannot assume any responsibility for any missing goods inside a package, if the same are present in the DDT (transport document) and in the commercial document.